Charity Register FAQ’s

 Can I pay for the listing by check?
We strongly discourage paying by check, but if it is your only viable payment method, please contact Sue Martel to arrange.

 I’m having a problem with the website, and I can’t submit my listing. What do I do?
Please contact Johanna Perez with any issues regarding the submission form on our website.

 My credit card won’t go through. What’s wrong?
Please contact Sue Martel with any issues regarding payment.

 Due to COVID-19, I’m not sure if my organization will be holding our scheduled event or not. What should I do?
This year, we are offering the option for organizations to use their listings promote an activity or an ongoing fundraising campaign instead of or in addition to an event. We understand that this is an incredibly difficult time, and we hope that these additional options will benefit your organization.

 What qualifies as an activity or a fundraising campaign?
A fundraising campaign could be any initiative by your organization that aims to raise capital, resources, or items from a wish list. An activity could be any sort of event that does not require payment to participate, such as a group volunteer opportunity or an initiative or directive action that raises awareness.

 If my organization’s event is cancelled due to COVID-19 after I submitted it, can I pull my listing from the Naples Charity Register and receive a refund?
We unfortunately cannot issue refunds. However, we can work with you to convert your event listing into a listing that promotes an event or activity.

 My organization is still confirming the date and/or location of our event. Can I still submit the event?
No, you must have confirmed the event’s name, date, and location before submitting.

 My organization is still confirming the event’s theme/guest speaker/chairs. Can I still submit the event?
Yes, as long you can confirm this information with the editor, Cathy Chestnut, by the July 29 deadline. Please make a note in the appropriate field that this information is TBD.

 I have a lot of information/sponsors/chairs to mention in my listing. Can you fit all of this?
We do our best to accommodate all of the information provided; however, the listing must fit into the allotted 1/3-page size. If the copy runs over, we will have to shorten it.

 I already submitted my listing, but I have a change, an update, or additional information I need to have added in. How do I update it?
Please send any changes, updates, or additional information that you need added to your listing to the editor, Cathy Chestnut, by the July 29 deadline. After the deadline passes, we cannot promise that we will be able to fit any changes that significantly alter the length of the listing.

 How will I know that my listing has been accepted?
You will receive a confirmation email after submitting your listing. In the rare case that PBMG is forced to cut your listing, you will be notified. Otherwise, a proof of your listing will be available to review in early September (Sept. 8). 

 How long do I have to proof my organization’s listing?
Upon receiving your proof, you will have 48 hours to either approve or amend the listing.

 Why was this change made in the copy that I submitted for my listing?
We edit the listings to comply with our internal Style Guide and the rules of grammar.

 Can I add a new category in my listing?
 No. For consistency purposes, all of the information that appears in the listing must fall under the fields provided on the submission form.

 Can I select where my listing will appear in the layout?
No. The listings are arranged alphabetically.

 In addition to my listing, how can I place an ad in the Naples Charity Register?
Please contact Publisher Kaleigh Grover at kgrover@naplesillustrated.com for rates and information.

 How can I receive copies of the Naples Charity Register?
Each organization will receive one complimentary copy, which will be mailed to the address listed on the submission form. For rates on additional copies, please contact Circulation & Fulfillment Administrator Marjorie Leiva at mleiva@palmbeachmedia.com or call 1-800-308-7346 to arrange.

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